Shipping policy

Shipping Policy

Last Updated: August 19, 2026

Thank you for shopping with us. We are committed to providing a smooth and reliable delivery experience for every order.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a confirmation with tracking information when available.

2. Shipping Time

Estimated delivery times may vary depending on your location:

  • Local / Pakistan: 2–5 business days

Please note that delivery times are estimates and may vary due to courier delays, weather, holidays, customs clearance, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order details.

Any applicable free-shipping offers will be clearly mentioned on our website or during checkout.

4. Order Tracking

Once your order has been shipped, tracking details will be provided when available. You can use the tracking number to monitor your package through the courier's tracking system.

5. Incorrect Address

Please make sure your shipping address and contact information are correct before placing your order.

We are not responsible for delays or failed deliveries caused by an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your address, please contact us as soon as possible after placing your order.

6. Delayed or Lost Packages

If your package is delayed, please allow a reasonable additional delivery period before contacting us.

If your package appears to be lost, please contact our customer support team so we can assist you in contacting the courier and investigating the shipment.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide:

  • Your order number

  • Photos of the damaged package

  • Photos of the damaged product

We will review the issue and provide the appropriate solution according to our return and refund policy.

 

9. Contact Us

If you have any questions about your order or shipping, please contact our customer support team.

Email: aladsaamrq@gmail.com
Phone/WhatsApp: 03076002753

We are always happy to help.